COLLEEN GREY

Highlights of Qualifications

• Over 12 years of professional and diverse experience in Administration, management and customer service.

• Very proficient in Adobe, Word, Outlook, Excel, and PowerPoint; typing skills 60 WPM.

• Experienced with Banner, Outlook, R25, Parchment and Reporting in a University setting.

• Excellent oral and written communicator, with great attention to detail.

• Highly adaptive, good with change and flexible.

• Thorough, dependable, organized and responsible employee who is also a quick learner.

Experience

Transfer Student Advisor, Johnson & Wales University, Providence, RI November 2016 – June 2017

• Evaluated and awarded transfer credit from domestic institutions

• Managed and updated equivalency system for internal and external use.

Student Services Associate, Johnson & Wales University, Providence, RI June 2015 – November 2016

• Utilized R25 software to manage ad-hoc room assignments for campus spaces and classrooms.

• Utilized Banner, Starfish and Grad Planning System for student documentation, tracking and reporting.

• Researched, drafted and completed articulation agreements for all 5 (Providence, Online, Denver, North Miami and Charlotte) Johnson & Wales campuses with other institutions of learning.

• Utilized Transfer Equivalency System as a tool when writing articulation agreements with other institutions. Transcript Request Coordinator, Regent University, Virginia Beach, VA Mar 2014 – May 2015

• Received, requested and processed transcript requests from applicants through National Student Clearing House, Parchment, Credentials Inc., and other third-party systems.

• Utilized Banner, Inside Sales (marketing platform), Excel and Outlook to properly document and communicate internally and with applicants, students, admissions counselors, and academic advisors.

• Helped to implement the use of document imaging in the department with the system Web-Extender to make the office “paper free” and improve processing time and eliminate lost documents.

Financial Counselor, Navy Marine Corps Relief Society, Virginia Beach, VA Jan 2013 – May 2013

• Provided customer service at a front desk administrative position, making appointments in Out Look calendar, answering phone calls and providing assistance to walk-in clients.

• Performed financial counseling and made budgets for military members and their families, granting or denying loans based on my evaluation of their current financial means and situation, with limited supervision.

Hospital Corpsman, United States Navy January 2004 – May 2011

Education

Northeastern University – Master of Education – Higher Education Administration – June 2018

Boston University – Master of Criminal Justice – August 2015

Roger Williams University - Bachelor of General Studies Healthcare Administration. – December 2011